Refund policy

The Savoury Boutique will gladly refund or exchange any and all defective products. In this case, no refunds or exchanges will be provided for, except for reason of the product being defective (spoiled or damaged) with the fault being directly attributed to the manufacturer or distributor of the product.

Please email any claims to heatmeup@savouryboutique.com within 15 days of receiving your order, and we will arrange collection of the defective product/s. Once investigations are complete to the satisfaction of The Savoury Boutique, a refund, exchange or voucher will be provided for.

All products carry a 15 day satisfaction guarantee and form part of Savoury Boutique's "You don't enjoy, you don't pay" policy. The following conditions will be required to be carried out in order to qualify for such a refund or exchange.

1. Refunds and exchanges will only be processed against the particular product that disappointed the client and not against all products comprising an order.

2. Should the client require a refund or exchange for a particular product and more than one unit of that particular product has been ordered, all remaining units will also be refunded and must be returned (if Savoury Boutique deems necessary on a case by case basis).

3. An example of condition 2 above: A customer orders 5 units of Mutton Mince samoosas and notices a quality issue on the first unit, the client is required to immediately inform Savoury Boutique of such an issue. In this case Savoury Boutique will execute a refund or exchange against all 5 units ordered and will require a return of 4 units (the first unit obviously already being prepared), at the cost of Savoury Boutique.

4. Where a customer has consumed all units within an order (from example in condition 3 above), and then requests a refund, these claims will not be entertained, unless the customer can evidence a reason as to why all units of the same variant within an order were prepared before a quality issue was noticed. These will be assess on a case by case basis. 

5. The client will be required to correctly store returned products until such time as Savoury Boutique has collected the remaining units.

6. In the case where an incorrect variant of the product has been sent in error, and this is evident on the packaging, Savoury Boutique will only be required to swap the incorrect variant for the correct variant. Where the product variant has been incorrectly packed under the wrong label (for example: a label indicating the product is chicken, but the product in the packaging is in fact steak), then a full refund or exchange will be executed at the client's request.

7. Cash refunds will only be made via EFT, even if the customer selected a cash payment when placing their order. Refunds are executed within 14 days. In this regard, customers will be required to supply banking details to successfully execute the refund.

8. Clients have the right to choose either a cash refund, exchange of product or gift voucher to the value of goods in question.

9. Where quality of an entire order is in question, Savoury Boutique reserves the right to hold any refunds or exchanges until such time as the full order is collected and evaluated against the said complaint.

10. Savoury Boutique prides itself on quality, outstanding customer service and ethical and honest business practice. Where clients are found to be dishonest in their refund claims, Savoury Boutique reserves the right to cease business relationships with the client in question. On a case by case basis, clients may also be referred to South Africa's Fraud Prevention Services for blacklisting.

11. No claims will be entertained once 15 days have lapsed from the time of receiving your order. 

 Please email any claims to heatmeup@savouryboutique.com within 15 days of receiving your order, and we will process your refund or exchange and arrange collection of the product/s (where relevant). Where refunds, exchanges or vouchers are approved, these will be processed within 14 days of receiving such claims.